We've assembled some frequently asked questions (FAQs) in this section to help you with anything from ordering to installation. Find quick answers to your questions below or please feel free to talk to an honest-to-goodness real person by calling 1-877-778-6937.
Tower Questions
Can I get my new wakeboard tower Powder Coated? What colors are available?
How can the Monster Towers cost so much less than comparable towers?
What do I need to do to maintain my Monster Tower wakeboard tower?
What is included with each Monster Tower?
What is the wakeboard tower tubing size and what is the material used?
Why is your way of manufacturing wakeboard towers so much better than the competition?
Will my new tower work with my existing bimini top?
Will the MT1 wakeboard tower fit MY boat? Where will the feet mount?
Will the MT2 wakeboard tower fit MY boat? Where will the feet mount?
Will the MTE wakeboard tower fit MY boat? Where will the feet mount?
Will the MTK wakeboard tower fit MY boat? Where will the feet mount?
Installation Questions
Can the tower be moved to another boat?
Do I need to reinforce my boat for a tower?
How do I mount the base of my tower to a curved surface?
How do I run speaker and light wires through my Monster tower?
What if I need help installing my tower or want someone else to install my new tower?
Will I be able to install the accessories on my own?
Will the tower crack my gel coat or damage my boat?
Warranty
What is the warranty on your towers? What if the tower doesn't fit my boat or I don't like it?
Speakers
Can I paint the enclosure of your double or single barrel speakers?
Can I purchase just the cans without the speakers?
Do your double and single barrel speakers come in other colors or finishes?
General
Is the Monster Tower really silent?
What is a Heim joint and why is it such an important feature?
What is anodized?
Who is Monster Tower and why should I buy from you?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
How long will it take to ship my item?
What is your return policy?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
The Monster Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?