Order Status

Has my order shipped?

Click the "Your Account" link at the top right hand side of our site to check your orders status.

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How do I change quantities or cancel an item in my order?

To make changes to or cancel your recent order, please call us at 1-877-778-6937 and one of our customer service representatives will be happy to assist you.

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How do I track my order?

Click the "Your Account" link at the top right hand side of our site to track your order.

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My order never arrived.

Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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An item is missing from my shipment.

Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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My product is missing parts.

Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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